OPENINVITE POLICIES
Cancellation & refund policy
You can preview your invitation free before paying, so you know exactly what you are buying. This policy explains what happens if something goes wrong.
Before your invitation goes live
If you paid but your invitation has not yet been published (or its scheduled go-live time has not arrived), you can cancel and receive a full refund. Write to support@openinvite.in with your invitation link or payment reference.
After your invitation goes live
Once guests can open your invitation, the hosting service has been delivered and the purchase is not refundable, except in the cases below.
When we always refund
- You were charged twice for the same invitation.
- You paid but the invitation could not be published because of a problem on our side that we could not fix within 48 hours.
- A serious fault in a design prevented guests from viewing your invitation and we could not fix it promptly.
How refunds are paid
Approved refunds go back to the original payment method through our payment processor. Banks usually credit them within 5–7 working days. When a refund is issued, the related guest link stops working.
Renewals, coupons and free credits
Hosting renewals follow the same rules: refundable before the extra days begin, not after. Coupon discounts and free credits have no cash value and are not refunded.
Contact
support@openinvite.in · +91 8218422497 · Email support · we aim to respond within 24–48 hours